What we do when
something is wrong.

1 · What this policy covers

This policy covers quality claims on wholesale and private-label orders. It is a trade policy, not a consumer returns policy. Consumer returns are handled by the retailer who sells the product.

2 · What counts as a defect

A defect includes a product that does not match the approved sample or written specification; a functional fault in normal use such as hinge failure, lens separation, coating failure or frame breakage; or a quantity shortfall against the packing list.

Normal wear, cleaning scratches, misuse, unauthorised repair, agreed colour or dimension tolerance, and a polarised lens darkening an LCD screen at certain angles are not defects. Screen darkening is a property of polarisation.

3 · Claim window

Report visible defects within 7 days of delivery. Report functional faults that appear in normal use within 30 days. Claims outside these windows are reviewed case by case.

4 · How to claim

Send the order number, photos or a short video, the affected quantity, and a description of the problem to [email protected] or WhatsApp +852 4613 9478.

5 · How we resolve it

Confirmed defects are resolved by replacement in the next shipment, or by credit against your next order — your choice. Urgent replacement stock can ship separately; freight is agreed case by case.

6 · Freight and inspection

If a defect is confirmed, we cover the replacement shipment. If inspection finds no defect, return freight is the buyer's. Third-party pre-shipment inspection by SGS, BV or your own agent is welcome at the buyer's cost.

Problems found before dispatch are corrected before dispatch — that is the cheapest place to catch them.

7 · Limits

Our liability is limited to the value of the affected goods. We do not cover lost profit, lost sales or consequential loss.

8 · Spare parts

1–2% spare screws and nose pads are included on request at no charge.

9 · Delays

If production is delayed by something outside our control, we tell you and give a revised date. A delay does not automatically create a right to cancel unless agreed in writing.

10 · Where these terms sit

These terms apply alongside the written quotation and order confirmation. Where they differ, the signed order confirmation takes precedence.